Policies
Thirty days on your own couch.
Use it every night for a month. If it isn't doing what we said it would, email us — you don't need to fight for it, and you don't need to explain yourself.
Last updated 24 July 2026
- 30 days from deliveryThe clock starts the day it arrives, not the day you ordered.
- Used is fineOpen it, use it, put a drink in it. That's the whole point.
- No restocking feeEver. There's no charge for changing your mind.
The guarantee
You have 30 days from the day your order is delivered to decide. Not 30 days from when you ordered, and not 30 days from when it shipped — from the day it landed on your doorstep.
We want it out of the box and in use. A drink holder you never took the wrapper off isn't a fair test of anything, so opened and used product comes back just fine. Put it on the cushion, sit down next to it, let the dog jump up. That's how you find out.
If you change your mind
No reason required. Email us and we'll tell you where to send it.
- You cover the return shipping.
- We refund the full purchase price to your original payment method.
- There's no restocking fee and nothing deducted.
Because shipping to you was free, a change-of-mind return costs you only the postage back — nothing else.
If it's defective, or we got your order wrong
Then it's ours to fix, and you don't pay to send it back. Tell us what happened and we'll either send you a prepaid return label or, depending on the situation, simply refund you without asking for it back at all.
You choose what happens next — a replacement or a refund. Not our call, yours.
If something arrived broken or the colors are wrong, a quick picture helps us find the problem upstream so the next person doesn't get one too. It isn't a condition of anything.
When your refund happens
As soon as the carrier scan shows your return is in transit — we don't wait for it to reach us and sit in a queue. The refund goes back to the original payment method. How quickly it shows up after that is down to your bank or card issuer, not us.
How to start a return
Email hello@steadilabs.com with your order number and one line about what's up. There's no form to fill in and no portal to log into.
Orders are placed and refunded through steadilabs.com — the shop run by Steadi Labs, the company that makes it — so that's where the refund comes from.
Getting it right the first time
Most returns we could prevent come down to fit. If you're not sure your cup will work, the fit guide has a ten-second test using a sticky note, and there's a floor as well as a ceiling — some cups are too narrow, and we'd rather tell you that now than take your money.
Still need an answer?
Email hello@steadilabs.com. It's read by the people who make and pack the thing, not a ticket queue.